Broadband customer

St3phg30 — Mon, 29 Sep 2025 01:09:22 GMT

I have been a sky customer for a long time now. I have realised I pay £50+ for broadband. I am a single mother of 2 kids and I am trying to reduce my bills. I feel that's a lot for broadband only. Are you able to offer any assistance on this ? Are there cheaper options or better deals ?

Re: Broadband customer

Daniel0210 — Mon, 29 Sep 2025 04:18:33 GMT

@St3phg30
l’m afraid you aren’t speaking to Sky Customer Services by posting here. This is a customer led discussion forum where we try to help other Sky customers.

At some stage you accepted the deal you're now on. If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: Broadband customer

TimmyBGood — Mon, 29 Sep 2025 08:04:39 GMT

@St3phg30 wrote:

Are you able to offer any assistance on this ? Are there cheaper options or better deals ?

https://www.sky.com/help/articles/sky-social-tariff

topic Re: Broadband customer in Account & Billing

Broadband customer

Re: Broadband customer

Re: Broadband customer