topic Re: Refund in Account & Billing

Refund

Caitxx — Sun, 28 Sep 2025 20:42:00 GMT

I paid my bill early this month and you've taken another lot out of my account leaving me with virtually nothing left. I want it refunding and I don't want it carried over to the next month, I have raised a dispute with my bank.

Re: Refund

Mark39 — Sun, 28 Sep 2025 20:52:29 GMT

It's unwise and unnecessary to make manual payments. Once your Sky account confirms that you're in credit, you can contact Sky to request a refund.

Re: Refund

PandJ2020 — Sun, 28 Sep 2025 20:52:32 GMT

We're other customers here, not Sky customer services.

You should not make manual payments unless requested.

Which payment have you contested as it may cause issues if it's the automatic one.

Re: Refund

Caitxx — Sun, 28 Sep 2025 21:03:09 GMT

Can you advise how to contact sky? Because I've been trying for the past 2 hours and oddly enough, I wasn't aware that it would've put me in credit as most places accept payments early.

Re: Refund

Caitxx — Sun, 28 Sep 2025 21:03:41 GMT

Also it was the manual payment 🙂

Re: Refund

Daniel0210 — Mon, 29 Sep 2025 04:04:37 GMT

@Caitxx wrote:

and you've taken another lot out of my account leaving me with virtually nothing left.

@Caitxx
l’m afraid you aren’t speaking to Sky Customer Services by posting here. This is a customer led discussion forum where we try to help other Sky customers.

If you have a continuous payment method set up you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This might not happen until payments made or due over the weekend are sorted out, I would suggest NOT making any manual payments unless requested to by Sky.

To get a refund, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 WORKING days. Either call or perhaps use social media (the links are at the bottom of this page).