topic Re: Contract issue in Account & Billing

Contract issue

Tellme — Sun, 28 Sep 2025 20:35:56 GMT

I thought I had signed up for package through u switch for £35. I had an issue which was not valid so had to telephone. The issue was sorted but I was informed that the uSwitch package was wrong and it would be £45. Has anyone else had this problem?

Re: Contract issue

caesarome — Sun, 28 Sep 2025 21:06:10 GMT

@Tellme

So what you are saying is that because you signed up directly via Sky the package you ordered is £45, if that is the case and you agreed to it then you can change your mind by calling Sky and cancelling as Sky doesn't have to match someone like U Switch.

Re: Contract issue

Tellme — Sun, 28 Sep 2025 21:15:26 GMT

Hi, thanks for that. I didn't realise that Sky can take that approach. I have never had this happen before on other switches!

Sky cancelled the contract initially because they said that I had a care alarm, which I haven't. I had to telephone them and that's when I was told it would be £45 and not £35.

Re: Contract issue

caesarome — Sun, 28 Sep 2025 21:22:04 GMT

If you couldn't get them to budge on the price then I'm not sure what can be done now ?

Re: Contract issue

Tellme — Mon, 29 Sep 2025 06:59:40 GMT

The phone line was not brilliant and difficult to understand the operative on the other end.

I initially thought that I might have got the price wrong but it's still on all the comparison sites. It's very misleading in that case if Sky can then take no notice of the 'advertised' price as you pointed out.

Many thanks for your input.

Re: Contract issue

Tellme — Thu, 02 Oct 2025 07:22:02 GMT

The problem is resolved. I signed up for essentials package. The sky operative put down Ultimate probably down to the 'unclear phone line ' I should not have had the contract cancelled by Sky in the first place for the reason of having a care alarm, because I haven't got one!

The Openreach chap came and put the new overhead fibre cable in two days before being connected on my live date 01 October. Another installer came as promised. Unfortunately he was booked to connect copper cable and couldn't do fibre! Again I had to ring Sky and was firstly being pushed to try and get me signed up for ultimate. I insisted to be put through to retentions, my TV wasn't working on Sky saying no subscription. My Sky app clearly showing that I had a subscription. Sky has now booked another slot on 15th, I think to transfer from copper to fibre. There is a package coming which says it is a conversion kit so I don't really know what that is. Watch this space.