topic Re: Change payment method in Account & Billing

Change payment method

tinnn — Sun, 28 Sep 2025 16:38:30 GMT

I am a Sky Broadband customer, but I am having trouble changing my payment method.
When I try to update it, I receive the following message:

Change payment method unsuccessful
Your current payment method has not changed due to an unexpected error. Please try again.

Could you please advise me on how to resolve this issue?

Daniel0210 — Sun, 28 Sep 2025 16:50:03 GMT

If you're a new Sky customer you need to let two payments go through before you can change the date. Does this apply to you?

tinnn — Sun, 28 Sep 2025 17:03:23 GMT

Thank you for replying!

It applies to my case.

What do I need to do to add payment method?

Daniel0210 — Sun, 28 Sep 2025 17:05:47 GMT

See this link regarding changing the date and/or method