topic Re: Refund in Account & Billing

Refund

Stewartrovers — Sun, 28 Sep 2025 16:05:17 GMT

Hi, who do I contact to get the refund from our sky account please?

It is from cancelling sky. Is there anyway to get the refund within a few days please?

Our account is in credit etc so should be easy?

Re: Refund

Mark39 — Sun, 28 Sep 2025 16:06:45 GMT

@Stewartrovers wrote:

Hi, who do I contact to get the refund from our sky account please?

It is from cancelling sky. Is there anyway to get the refund within a few days please?

Our account is in credit etc so should be easy?

Yes, if you contact Sky they'll manually refund it providing you haven't cancelled your,direct debit.

Re: Refund

Stewartrovers — Sun, 28 Sep 2025 16:08:00 GMT

I did ring them and they said wait till the normal payment date and then it can take a few months! Surly there is a quicker way to the refund?

Re: Refund

caesarome — Sun, 28 Sep 2025 16:12:13 GMT

You have been wrongly informed as an automatic credit can take a good while to be refunded but if there is a credit on the account then that should be refunded within 5 working days.

Re: Refund

Stewartrovers — Sun, 28 Sep 2025 16:16:33 GMT

But they said i have to wait till the payment date that they used to take the DD on?

Re: Refund

caesarome — Sun, 28 Sep 2025 16:18:36 GMT

What was your billing date each month ?

Re: Refund

Daniel0210 — Sun, 28 Sep 2025 16:22:00 GMT

@Stewartrovers

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

At present you will need to contact Sky and speak to an agent through social media, Sky Assistant or by calling in perhaps. Providing your payment method is still active they should be able to refund it in 3-5 WORKING days.

Re: Refund

MightyQuinn — Sun, 28 Sep 2025 16:25:48 GMT

@Stewartrovers wrote:
But they said i have to wait till the payment date that they used to take the DD on?

Hi @Stewartrovers I would try again. It sounds like the person you spoke to took the easy way out.

Re: Refund

Stewartrovers — Sun, 28 Sep 2025 16:26:27 GMT

1st of each month. But then they said it could take a few months for the refund to be issued.

Re: Refund

Stewartrovers — Sun, 28 Sep 2025 16:27:22 GMT

Thanks everyone. I'll give them another call tomorrow.

Re: Refund

caesarome — Sun, 28 Sep 2025 16:30:39 GMT

Then they are definitely trying to take the easy way out of the conversation so I would call them again because as far as we know they should be able to issue the refund now seeing as the bilk with the credit on has been generated.