topic Refund in Account & Billing

Refund

Bherb — Fri, 26 Sep 2025 09:17:25 GMT

Hi so sky sent a payment back to my bank on the 19th of September was told multiple time from advisers it would be in the bank my 25th I Sept and still nothing ? Can someone from sky look into this

Re: Refund

Fothergill1 — Fri, 26 Sep 2025 12:23:08 GMT

Hi @Bherb and welcome to the forum. Unfortunately you will need to call Sky as this is a customer help forum so we would not have any knowledge of this problem you are having.

Re: Refund

caesarome — Fri, 26 Sep 2025 20:47:20 GMT

@Bherb

If this was a direct debit that failed for whatever reason then Sky will try again in 10 days time.