topic Broadband billing issues in Account & Billing

Broadband billing issues

Arsenal18861 — Fri, 26 Sep 2025 17:20:28 GMT

I will keep this short - I am a new customer to sky broadband. was offered a good deal for sky fibre 500. First bill due to be taken out my account which is triple what was agreed and future payments look to be the full price of the broadband deal I was offered. Called sky and at best they are investigating my case by listening to call log with the customer services who gave me the deal. Meanwhile I am being overcharged ... anyone else have this situation?

Re: Broadband billing issues

JimM1 — Fri, 26 Sep 2025 17:51:17 GMT

@Arsenal18861 It happens, do you not have any e-mail stating what/when/why from sky at the order stage. Series off e-mails are all dispatched at that time giving ALL the details from when to where what the payment is etc!

Also take a look on your account, the MyMessage section normally list's and an area where everything can be found!

Re: Broadband billing issues

Arsenal18861 — Fri, 26 Sep 2025 18:27:36 GMT

Hi, yes I have all emails which goes against the billing section on my sky app billing section.
The same thing has happened to a friend of mine and we joined 2 days apart.

They are disputing the offer despite the emails and are going back to listen to the call I had with customer services when the offer was made to me. Which is fine by me as it's very clear what I was offered.

As this happened my friend too I am wonder who else has had this issue and what was the resolution for them?

Re: Broadband billing issues

caesarome — Fri, 26 Sep 2025 18:42:29 GMT

@Arsenal18861

The first bill will always be higher as it should cover the period from activation up to the billing date and also the next 4 weeks but having said that paying triple on it does seem somewhat on the high side so hopefully you will get some feedback from the enquiry you made.