topic Future broadband billing in Account & Billing

Future broadband billing

Frustrated76 — Fri, 26 Sep 2025 16:42:47 GMT

After agreeing a new broadband contract sky future billing is incorrect I keep phoning and told it's been sorted but it still keeps showing incorrect price.

Re: Future broadband billing

Daniel0210 — Fri, 26 Sep 2025 16:46:57 GMT

@Frustrated76

If your next bill was due within 14 days of the new discount being agreed it'll probably be updated after that bill. Bills are generated 14 days prior to the payment date so may have already been produced.

Re: Future broadband billing

Frustrated76 — Fri, 26 Sep 2025 17:02:05 GMT

They have just taken payment for next month this is the end of old contract when speaking on phone they say my new agreed price will update within 24/48 hours but that's been and gone on the phone again different person said they will sort it can pay what they are asking as it's double price agreed.