topic Re: Билл in Account & Billing

Bill

SerhiiKorolev — Fri, 26 Sep 2025 15:10:00 GMT

When will my £140 deposit be refunded?

Re: Bill

caesarome — Fri, 26 Sep 2025 15:16:00 GMT

What is this from, have you left Sky and have a credit on your account because if this is the case if you call Sky you should have it by this time next week at the latest.

Re: Bill

Daniel0210 — Fri, 26 Sep 2025 15:13:58 GMT

@SerhiiKorolev wrote:

£140 deposit

@SerhiiKorolev

Have you failed the credit checks for a mobile device?

Re: Билл

SerhiiKorolev — Fri, 26 Sep 2025 15:15:55 GMT

Yes

Re: Билл

SerhiiKorolev — Fri, 26 Sep 2025 15:16:09 GMT

Whay is this from, have you left Sky and have a credit on your account because if this is the case if you call Sky you should have it by this time next week at the latest.

Re: Билл

Daniel0210 — Fri, 26 Sep 2025 15:16:41 GMT

@SerhiiKorolev

Yes to which reply?

Re: Билл

SerhiiKorolev — Fri, 26 Sep 2025 15:17:42 GMT

I failed the credit check

Re: Билл

Daniel0210 — Fri, 26 Sep 2025 15:19:00 GMT

@SerhiiKorolev
Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.

Re: Билл

SerhiiKorolev — Fri, 26 Sep 2025 15:22:05 GMT

If I received such a message on my phone number, how much longer can it be busy?

Re: Билл

caesarome — Fri, 26 Sep 2025 15:30:42 GMT

Not sure what you mean but you will just have to stay on the line for as long as you can.

Re: Билл

SerhiiKorolev — Fri, 26 Sep 2025 15:33:11 GMT

Hello! Your Sky Mobile refund of £140.00 has now been processed. To check your balance, please visit sky.com/mysky. - This is the message

Re: Билл

caesarome — Fri, 26 Sep 2025 15:44:43 GMT

Then it should be on it's way back to you so should be with you at the latest by this time next week.