topic Refund credit balance in Account & Billing

Refund of credit balance

Credit — Fri, 27 Jun 2025 06:57:28 GMT

I have cancelled sky subscriptions and now have a credit balance, how do I get it refunded?

Re: Refund of credit balance

Daniel0210 — Fri, 27 Jun 2025 07:04:36 GMT

@Credit
Refunds should normally take about 6 weeks from your last day of connection, but recent posts suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm whether the payment method is still active.

Re: Refund of credit balance

Credit — Fri, 27 Jun 2025 07:21:28 GMT

Thanks for your answer, the payment channel is still open and the cancellation of sky broadband date was 25/4/2025. Equipment has been returned and acknowledged by sky. Please proceed with your suggestion of obtaining a refund of £33.75 credit balance via messaging. Thanks for your help.

Re: Refund of credit balance

Daniel0210 — Fri, 27 Jun 2025 07:23:12 GMT

@Credit
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund of credit balance

Credit — Fri, 27 Jun 2025 08:00:06 GMT

Thank you very much for your help.

Re: Refund of credit balance

Credit — Tue, 01 Jul 2025 17:18:41 GMT

Good evening and sorry to bother you again. I have not received an invitation to chat about this. I have seen other posts that have been acknowledged by sky.

Re: Refund of credit balance

Daniel0210 — Tue, 01 Jul 2025 17:22:31 GMT

@Credit

I have re-escalated this to Sky. Hopefully you'll receive an invite before 7pm or tomorrow. Process as previously explained.

Re: Refund of credit balance

Credit — Sun, 06 Jul 2025 07:16:47 GMT

Good morning, I've heard absolutely nothing from sky. I've seen other similar posts replied to within minutes of escalating so what is the problem why no reply from them?

Re: Refund of credit balance

Daniel0210 — Sun, 06 Jul 2025 07:20:10 GMT

@Credit

Invites are not guaranteed. I will escalate again. If it doesn't result in an invite you'll need to call.

Re: Refund of credit balance

Credit — Sun, 06 Jul 2025 07:28:43 GMT

Thank you.

Re: Refund of credit balance

chun1 — Fri, 26 Sep 2025 12:19:49 GMT

Hi, could you help me to request refund my credit balance to my bank account?

Refund credit balance

chun1 — Fri, 26 Sep 2025 12:21:40 GMT

Hi, could anyone can tell me when my refund will be process back to my bank account?

Re: Refund of credit balance

caesarome — Fri, 26 Sep 2025 12:22:13 GMT

@chun1

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295