topic Setting rememberable questions in Account & Billing

Setting rememberable questions

not+nothappy — Fri, 26 Sep 2025 11:23:27 GMT

Need to know my rememberable question and answer also to reset it

Re: Setting rememberable questions

PandJ2020 — Fri, 26 Sep 2025 11:29:59 GMT

@not+nothappy wrote:
Need to know my rememberable question and answer also to reset it

You mean Sky's telephone password?

If so, they should be able to change if by validating other personal info.

Re: Setting rememberable questions

not+nothappy — Fri, 26 Sep 2025 11:32:09 GMT

No I have tried this it will not work stated there is an error just need to speak to some one AI asstitant could not help

Re: Setting rememberable questions

PandJ2020 — Fri, 26 Sep 2025 11:33:08 GMT

@not+nothappy wrote:
No I have tried this it will not work stated there is an error just need to speak to some one AI asstitant could not help

The bot can't help - you'll have to speak to someone...

Re: Setting rememberable questions

not+nothappy — Fri, 26 Sep 2025 11:35:24 GMT

I would but don't have details of a number

Re: Setting rememberable questions

Daniel0210 — Fri, 26 Sep 2025 11:47:27 GMT

@not+nothappy
These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note ~ ROI customers 🔹If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

Re: Setting rememberable questions

caesarome — Fri, 26 Sep 2025 12:10:38 GMT

@not+nothappy wrote:

I would but don't have details of a number

@not+nothappy

Just stay on the line and say nothing when asked anything by the bot.