topic How to change the name in Account & Billing

How to change the name

Emma09041 — Thu, 25 Sep 2025 17:35:39 GMT

Hello, how do I update my username sky id because my signing detials is in my name n address but the username is my ex 's name 🙄

Re: How to change the name

MightyQuinn — Thu, 25 Sep 2025 18:02:58 GMT

@Emma09041 wrote:
Hello, how do I update my username sky id because my signing detials is in my name n address but the username is my ex 's name 🙄

Hi @Emma09041 It sounds like the account is in your ex's name. Changing the account holder is not straightforward. It will require credit checks etc., which is why Sky are reluctant to do so. Legally your ex is liable. You could try by contacting Sky and see what they say.

Re: How to change the name

caesarome — Thu, 25 Sep 2025 18:16:46 GMT

@Emma09041 wrote:

Hello, how do I update my username sky id because my signing detials is in my name n address but the username is my ex 's name 🙄

@Emma09041

If all you want changed is the username section then I would call Sky and ask to speak to their ID team to see if they can help with this.