topic Re: Request of overpayment refund in Account & Billing

Request of overpayment refund

cesarandpete — Thu, 25 Sep 2025 16:15:48 GMT

How do I get a refund from an over payment? I had a message on my account saying my first bill was over due, so paid via debit card, then 5 days later my direct debit came out. With this I am £25 in credit and would like that back from Sky. Thanks

Re: Request of overpayment refund

Mark39 — Thu, 25 Sep 2025 16:18:07 GMT

@cesarandpete wrote:

How do I get a refund from an over payment? I had a message on my account saying my first bill was over due, so paid via debit card, then 5 days later my direct debit came out. With this I am £25 in credit and would like that back from Sky. Thanks

If your Sky account confirms you're in credit, contact Sky and they'll be able to manually refund it.

Re: Request of overpayment refund

caesarome — Thu, 25 Sep 2025 16:18:37 GMT

@cesarandpete

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Request of overpayment refund

PandJ2020 — Thu, 25 Sep 2025 16:18:53 GMT

If you have an automated payment set up then you should not make any manual payments.

(To be fair the system can say 'overdue' whilst Sky are in the process of collecting payments)

You'll have to call them to request the overpayment.

Re: Request of overpayment refund

cesarandpete — Thu, 25 Sep 2025 16:39:45 GMT

Thank you both, I will try calling them. When I Googled what do do it, said send a message here and Sky would message me back, so thanks for the help 🙂