topic Re: App not working in Account & Billing

App not working

Ashleigh55 — Thu, 25 Sep 2025 05:42:27 GMT

Has anyone had any issues with there app lately. I am unable to log in to view bills manage account roll data see any information but yet it says I am signed in I'm so confused as there's no email address to contact them

Re: App not working

caesarome — Thu, 25 Sep 2025 08:32:08 GMT

@Ashleigh55

Whats happening when you access the app ?

Re: App not working

Ashleigh55 — Thu, 25 Sep 2025 09:42:55 GMT

I get this message on everything I click on

'This Page is Restricted'

i go to make sure I'm signed in I am and nothing works

Re: App not working

caesarome — Thu, 25 Sep 2025 10:57:57 GMT

@Ashleigh55

Has it been working for you ?

Is your account linked as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: App not working

Ashleigh55 — Thu, 25 Sep 2025 11:24:35 GMT

Yeah it says your account has already been linked. It was working last week just not now?

Re: App not working

caesarome — Thu, 25 Sep 2025 11:26:48 GMT

I would contact Sky about this, perhaps via the social media links at the bottom of this page so they can look into this for you.