topic Re: Credit refund in Account & Billing

Credit refund

Katdragon — Thu, 25 Sep 2025 08:41:03 GMT

I received an email saying sky owes me a refund, I would like to escalate the issue to get the refund back please

Mark39 — Thu, 25 Sep 2025 08:46:42 GMT

Call the number given in the email.

Katdragon — Thu, 25 Sep 2025 08:48:02 GMT

I don't know my account number for sky, I also don't live at the address that is on thier system

Mark39 — Thu, 25 Sep 2025 08:50:52 GMT

@Katdragon in that case, you'll need to give them a call them on the standard customer services numbsr, I'm afraid. Or you could contact them via,social media: https://helpforum.sky.com/t5/Account-Billing/Want-to-private-message-Sky/ba-p/4895295

MightyQuinn — Thu, 25 Sep 2025 13:57:01 GMT

@Katdragon wrote:
I received an email saying sky owes me a refund, I would like to escalate the issue to get the refund back please

Hi @Katdragon The community escalation process is not working at present, I'm afraid that you will need to contact Sky to get your refund.