https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5097691#M269033 <P>I have recently cancelled my sky broadband after switching to another provider. My account has had my last bill refunded but sky still holds it as credit. How do I get this refunded to my bank account?&nbsp;</P><P>&nbsp;</P><P>I must be missing something as it should not be this difficult to get my own money given back to me.&nbsp;</P> Wed, 24 Sep 2025 19:56:53 GMT TaraPotts 2025-09-24T19:56:53Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5097691#M269033 <P>I have recently cancelled my sky broadband after switching to another provider. My account has had my last bill refunded but sky still holds it as credit. How do I get this refunded to my bank account?&nbsp;</P><P>&nbsp;</P><P>I must be missing something as it should not be this difficult to get my own money given back to me.&nbsp;</P> Wed, 24 Sep 2025 19:56:53 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5097691#M269033 TaraPotts 2025-09-24T19:56:53Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5097693#M269035 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4485944">@TaraPotts</a>&nbsp;</P> <P><SPAN>Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Providing your payment method is still active they should be able to refund it in 3-5 WORKING days.</SPAN></P> Wed, 24 Sep 2025 19:58:04 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5097693#M269035 Daniel0210 2025-09-24T19:58:04Z