https://helpforum.sky.com/t5/Account-Billing/Credit-balance/m-p/5097362#M269020 <P>My account seems that credit balance seems 23.77 still the amount not refund in my account. I switched the sky to virgin also &nbsp;returned the sky equipment as well but still I didn't get the amount back.please do needful&nbsp;</P> Wed, 24 Sep 2025 16:45:29 GMT Richard311 2025-09-24T16:45:29Z https://helpforum.sky.com/t5/Account-Billing/Credit-balance/m-p/5097362#M269020 <P>My account seems that credit balance seems 23.77 still the amount not refund in my account. I switched the sky to virgin also &nbsp;returned the sky equipment as well but still I didn't get the amount back.please do needful&nbsp;</P> Wed, 24 Sep 2025 16:45:29 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-balance/m-p/5097362#M269020 Richard311 2025-09-24T16:45:29Z https://helpforum.sky.com/t5/Account-Billing/Credit-balance/m-p/5097373#M269021 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4485702">@Richard311</a>&nbsp;<BR />We are customers here. This is a <STRONG>customer led </STRONG>discussion forum where we try to help other Sky customers. I’m afraid you aren’t speaking to Sky Customer Services by posting here. </P> <P>&nbsp;</P> <P><SPAN>Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Providing your payment method is still active they should be able to refund it in 3-5 WORKING days.</SPAN></P> Wed, 24 Sep 2025 16:52:36 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-balance/m-p/5097373#M269021 Daniel0210 2025-09-24T16:52:36Z