topic Re: Friends and Family offer issue in Account & Billing

Friends and Family offer issue

ACAC27 — Wed, 24 Sep 2025 09:54:44 GMT

I gave my brother a friends and family referral. He filled in all the details and was ready to accept but the website says "Sorry, we're having technical difficulties" and to try again later. He's been trying for days with the same message, and can't find a phone number to call Sky and sign up.

Can someone help please? The Virgin contract he has is running out and will be fined or without internet if can't get it sorted.

Thanks!

Re: Friends and Family offer issue

caesarome — Wed, 24 Sep 2025 12:17:30 GMT

Under "Need more help” might be the number to use:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

If he does make contact he will need to give your details as the person who referred him.

Re: Friends and Family offer issue

PandJ2020 — Wed, 24 Sep 2025 12:46:02 GMT

@ACAC27 wrote:
The Virgin contract he has is running out and will be fined or without internet if can't get it sorted.

Most media contracts don't 'run out'.

They simply move to undiscounted rolling basis. (Which means no discounts)

If using the One Touch Switch system then continuity should be maintained as the old and new providers agree change over date.