topic Re: My first bill Direct debit not taken in Account & Billing

My first bill Direct debit not taken

Marek5 — Wed, 24 Sep 2025 09:47:27 GMT

My first bill direct debit was due on 20th September, I had money in my account so it couldn't have failed.

Today it was showing as "Overdue" so I paid it on my card.

How do I make sure that payment will be taken next time, I wouldn't want to be charged late payment fees, despite habing DD in place.

Re: My first bill Direct debit not taken

MightyQuinn — Wed, 24 Sep 2025 09:53:24 GMT

Hi @Marek5 Have you contacted your bank to see why he DD was not taken?

Re: My first bill Direct debit not taken

Marek5 — Wed, 24 Sep 2025 09:57:09 GMT

No, I had no notification from bank that payment was requested. I'm with Natwes and at the point of first request, they send me notification. So in such case I don't think Sky ever attempted to take the direct debit.

Re: My first bill Direct debit not taken

MightyQuinn — Wed, 24 Sep 2025 10:07:40 GMT

Hi @Marek5 Can you at least see the DD has been set up in your bank account? I suspect that you will have to contact Sky to resolve this.