topic Unexpected in Account & Billing

Unexpected

Katiegoodall — Wed, 24 Sep 2025 09:58:20 GMT

I paid my phone bill this month and now I'm getting a charge of £40 trying to be taken out I know I've paid the bill becuase it says bill payed and extra towards next month so I'm a little confused on why they are taking £40 out this month for no reason

Re: Unexpected

Daniel0210 — Wed, 24 Sep 2025 10:00:02 GMT

@Katiegoodall

Did you make an unnecessary manual payment?

If you have a continuous payment method set up (which you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. Either call or perhaps use social media (the links are at the bottom of this page).

Re: Unexpected

MightyQuinn — Wed, 24 Sep 2025 10:01:09 GMT

Hi @Katiegoodall Did you make an unnecessary manual payment?