topic Re: credit refund in Account & Billing

credit refund

bweatherby — Wed, 24 Sep 2025 09:40:40 GMT

I cancelled my broadband last month but further payments were still taken and my account is now in credit, how can I arrange for this to be refunded back to my account?

Re: credit refund

Daniel0210 — Wed, 24 Sep 2025 09:42:17 GMT

@bweatherby

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Providing your payment method is still active they should be able to refund it in 3-5 WORKING days.

Re: credit refund

MightyQuinn — Wed, 24 Sep 2025 09:42:34 GMT

Hi @bweatherby By contacting Sky.