topic Re: Refund not issued in Account & Billing

Refund not issued

helena+yaseen — Sat, 20 Sep 2025 12:06:58 GMT

I have called Sky customer service number of times as they charged gor equipment which was retyi issued the proof of postage and was informed that i would be refunded asapin next 5 days i was not refunded as i had issues with sky in June july i was given a discount and my bill was reduced for August i was inythis by customer service then my september bill you charged me £66 gor equipment returned and i called in and was advised i would be refunded within 5workibg days which never happened and i am over drawocannot afford food i have tried to speak to so many customer service it has raised my blood pressure affected my mh health and very frustrated as i am nit getting any help you can't speak to any onein the UK its frustrating considering im a loyal customer over 20 years

Re: Refund not issued

caesarome — Sat, 20 Sep 2025 12:09:03 GMT

@helena+yaseen

You are only talking to other customers on here and not Sky support so regarding this refund does your account show a credit on it ?

Re: Refund not issued

Daniel0210 — Sat, 20 Sep 2025 12:16:26 GMT

@helena+yaseen

Your exact duplicate thread has been removed. You've already had a response on this one asking you a question.

refund

helena+yaseen — Tue, 23 Sep 2025 23:22:29 GMT

Why have i not been refunded iv checked my bill and my refund has not been issuedl sky do is rip you off

Re: Refund not issued

Daniel0210 — Wed, 24 Sep 2025 03:45:37 GMT

@helena+yaseen

No need for another thread. You still haven't answered the question asked by @caesarome on Saturday

@caesarome wrote:

@helena+yaseen

You are only talking to other customers on here and not Sky support so regarding this refund does your account show a credit on it ?

Re: Refund not issued

helena+yaseen — Wed, 24 Sep 2025 09:05:41 GMT

Ho no it doesn't show any credit

Re: Refund not issued

Daniel0210 — Wed, 24 Sep 2025 09:08:22 GMT

@helena+yaseen

That could indicate it's being processed in which case it should reach your normal payment method in 3-5 working days.