topic Re: Signing -in without a mobile phone? in Account & Billing

Signing -in without a mobile phone?

Sky21years — Wed, 24 Sep 2025 08:09:10 GMT

How do you bypass 2 step verification if you don't have a mobile?

Re: Signing -in without a mobile phone?

Mark39 — Wed, 24 Sep 2025 08:15:33 GMT

Is this for Sky Yahoo Mail?

Re: Signing -in without a mobile phone?

Sky21years — Wed, 24 Sep 2025 08:18:52 GMT

No...it was to change anything on my account...to get a Sim card in fact

Re: Signing -in without a mobile phone?

caesarome — Wed, 24 Sep 2025 08:37:24 GMT

@Sky21years

Did you set it up when you did have a mobile ?

The only way to get this turned off if you didn't make a note of the recovery code as advised to do will be to call Sky and hope you get through to someone who knows how to do this for you.

Re: Signing -in without a mobile phone?

Sky21years — Wed, 24 Sep 2025 08:47:20 GMT

Never been set up .Normally most website will allow the code to be send by email...but will Sky?

Re: Signing -in without a mobile phone?

caesarome — Wed, 24 Sep 2025 08:49:06 GMT

@Sky21years

If you haven't set this up then I am surprised it is asking you for the code so I would call Sky about this incase someone has got access to your account and has done this.

Re: Signing -in without a mobile phone?

Mark39 — Wed, 24 Sep 2025 08:59:44 GMT

@Sky21years somebody with access to your Sky login username and password has set it up. It doesn't happen automatically

The mobile phone number receiving the Verification text message is the one entered by the person who set up 2 step verification.

I'd suggest giving Sky a call, as it appears that someone has unauthorised access to your Sky account.