https://helpforum.sky.com/t5/Account-Billing/Account-set-up/m-p/5096144#M268924 <P>I spoke with an advisor yesterday and set my mobile account up with a new email address. &nbsp;We have tried to set the account up today but when we put in the postcode it just says it's not recognised. &nbsp;We have been having issues with our mobile account showing up on our old email so this is why we have changed it and now this is also an issue&nbsp;</P> Tue, 23 Sep 2025 18:10:07 GMT smith941 2025-09-23T18:10:07Z https://helpforum.sky.com/t5/Account-Billing/Account-set-up/m-p/5096144#M268924 <P>I spoke with an advisor yesterday and set my mobile account up with a new email address. &nbsp;We have tried to set the account up today but when we put in the postcode it just says it's not recognised. &nbsp;We have been having issues with our mobile account showing up on our old email so this is why we have changed it and now this is also an issue&nbsp;</P> Tue, 23 Sep 2025 18:10:07 GMT https://helpforum.sky.com/t5/Account-Billing/Account-set-up/m-p/5096144#M268924 smith941 2025-09-23T18:10:07Z https://helpforum.sky.com/t5/Account-Billing/Account-set-up/m-p/5096183#M268925 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4484801">@smith941</a>&nbsp;</P> <P>Try putting your phone's web browser into desktop mode then putting the postcode in.</P> Tue, 23 Sep 2025 18:53:15 GMT https://helpforum.sky.com/t5/Account-Billing/Account-set-up/m-p/5096183#M268925 caesarome 2025-09-23T18:53:15Z