topic Refund after cancellation in Account & Billing

Refund after cancellation

Lee198825 — Tue, 23 Sep 2025 16:23:54 GMT

I have cancelled my subscription, but received credit rather than a refund for my broadband payment. How do I get this refunded? The help functions online are taking around in circles, is there a number I can call??

Re: Refund after cancellation

caesarome — Tue, 23 Sep 2025 16:34:15 GMT

You will have to contact Sky about this so under “Need more help” might be the number to use:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Refund after cancellation

Daniel0210 — Tue, 23 Sep 2025 16:34:26 GMT

@Lee198825

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Providing your payment method is still active they should be able to refund it in 3-5 WORKING days.

Re: Refund after cancellation

Lee198825 — Tue, 23 Sep 2025 16:41:00 GMT

Thanks, appreciated. Any idea what their number is? The help pages are taking me around in circles?

Re: Refund after cancellation

Lee198825 — Tue, 23 Sep 2025 16:41:42 GMT

There's no contact number there. Do you have it. Help pages are taking me around in circles

Re: Refund after cancellation

Daniel0210 — Tue, 23 Sep 2025 16:44:58 GMT

@Lee198825
These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note ~ ROI customers 🔹If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.