topic Re: Cancelled account in Account & Billing

Cancelled account

GemStu — Tue, 23 Sep 2025 10:41:42 GMT

My account is due to end with yourselves on the 25th September. My next bill is due on the 28th September and it states is covers the period 28th September- 27th October. As my account will be cancelled before then , am I still due to pay this bill?

Re: Cancelled account

PandJ2020 — Tue, 23 Sep 2025 11:04:47 GMT

@GemStu wrote:
My account is due to end with yourselves on the 25th September.

Have you actually cancelled? (And had confirmation)

Re: Cancelled account

GemStu — Tue, 23 Sep 2025 11:10:59 GMT

Yes I have cancelled and had confirmation

Re: Cancelled account

PandJ2020 — Tue, 23 Sep 2025 11:17:39 GMT

Ok, billing continues as normal during your notice period.

Bills are generated 14 days before payment date (as normal, so includes month in advance).

The following bill will generate a credit (back to cessation date) and should be refunded with 6 weeks. But you may wish to chase Sky once your account shows a credit.