topic Re: Error at Checkout in Account & Billing

Error at Checkout

Minuki — Mon, 22 Sep 2025 21:18:17 GMT

I have been trying a handful of times to checkout a sky broadband and tv package and it takes me all the way to the end but comes up as checkout error. Very frustrating and cannot talk to a person?

Re: Error at Checkout

caesarome — Mon, 22 Sep 2025 21:43:47 GMT

@Minuki

If the website is playing up across multiple browsers should you try again with a different one then all you can do is to call Sky to get the order placed.

Re: Error at Checkout

Minuki — Mon, 22 Sep 2025 21:45:01 GMT

Do you know what number I can call them on?

Re: Error at Checkout

caesarome — Mon, 22 Sep 2025 21:50:52 GMT

Under “Need more help” might be the number to use:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Error at Checkout

RunnersKnees — Thu, 27 Nov 2025 09:19:27 GMT

Yeah, happening across multiple browsers. I get https://www.sky.com/checkout/error?c=broadband&code=create.order.failure

I am not going to speak to someone. They can lose the business.