topic Re: My Main Sky Account in Account & Billing

My Main Sky Account

Fred+T — Mon, 22 Sep 2025 18:21:13 GMT

I have now been locked out of my account for over 6 weeks for no fault of my own. after being told the situation would be resolved in 72 hours. I have been unable to order a new I-Phone for what reason I have no idea. I am not prepared to wait any longer for this matter to be resolved as Sky are quite happy to accept my monthly payments for other services for the last 10 years as a VIP customer ie. TV package, Broadband, Netflix, Data, paid every month without fail. It seems that Sky for some reason has placed a Cifas Marker on my account which is restricting my application for my new phone. I repeat I have done nothing wrong and this marker should not be there and should be removed by Sky. If this is why Sky are refusing my credit application it should surely apply to all product from Sky, ie. TV, Broadband. Data packages which if the I-phone position is not altered I will be receiving all these services from a supplier that is quite happy to give me full account facilities. I will wait till the end of the month before reluctantly cancelling all Sky Products from October 1, 2025.

I promise this is the last email I will send to Sky regarding this matter. Enough is enough.

Yours sincerely
F B Thornbury.

Re: My Main Sky Account

GD1 — Mon, 22 Sep 2025 18:32:01 GMT

@Fred+T By posting on the community you're not emailing Sky, nor are you contacting Sky Customer services, this is customer led community.

Re: My Main Sky Account

PandJ2020 — Mon, 22 Sep 2025 18:32:47 GMT

@Fred+T wrote:
I promise this is the last email I will send to Sky regarding this matter.

You are only telling other customers here and not Sky.

Re: My Main Sky Account

MightyQuinn — Mon, 22 Sep 2025 18:37:05 GMT

Hi @Fred+T Please see Welcome below for information about this community.

Re: My Main Sky Account

PandJ2020 — Mon, 22 Sep 2025 18:38:42 GMT

If you are cancelling then you have to give notice periods (14 days for broadband and 31 days for TV).

Note you may incur early termination charges if with a minimum term.