topic Re: mobile bill in Account & Billing

mobile bill

Emzyy1 — Mon, 22 Sep 2025 15:01:19 GMT

hi, i need help to talk to sky about my mobile bill and being reiunstated as they have turned me off and i have no longer able to use my mobile phone and can't recieve any incoming calls or outgoing calls so calling sky is unable for me 😞

Re: mobile bill

caesarome — Mon, 22 Sep 2025 15:03:08 GMT

@Emzyy1

If a bill hasn't been paid then the only way to talk to Sky or to pay what you owe and reset up your payment method.

Re: mobile bill

Emzyy1 — Mon, 22 Sep 2025 15:11:28 GMT

what you mean reset my bill?

Re: mobile bill

caesarome — Mon, 22 Sep 2025 15:26:35 GMT

I said reset up your payment method, so by this I mean you need to provide your payment details again via your account on the MySky app

Re: mobile bill

Daniel0210 — Mon, 22 Sep 2025 15:32:13 GMT

@Emzyy1

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: mobile bill

Emzyy1 — Mon, 22 Sep 2025 15:35:56 GMT

i can't pay the full payment as im struggling and i need my phone to be turned on because of appoitments i have, do you think that sky will turn me back on if i come up with a payment plan?

Re: mobile bill

Daniel0210 — Mon, 22 Sep 2025 15:37:58 GMT

No @Emzyy1 Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Any calls to Sky will only prompt you to make a full payment.

Restrictions of services are automatic and are only applied due to a missed payment/s. Agents at Sky can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Re: mobile bill

Emzyy1 — Mon, 22 Sep 2025 15:44:33 GMT

Thank you for your help 🙂

Re: mobile bill

Mark39 — Mon, 22 Sep 2025 15:45:41 GMT

@Emzyy1 wrote:

what you mean reset my bill?

You need to set up your direct debit or monthly card payment again. It's cancelled when your services are restricted.

Re: mobile bill

harry345 — Tue, 23 Sep 2025 07:49:46 GMT

I spoke yesterday on phone agreed my bill is being decreased

Re: mobile bill

Mark39 — Tue, 23 Sep 2025 08:17:17 GMT

@harry345 wrote:

I spoke yesterday on phone agreed my bill is being decreased

Ok. How can the Community here help?

Re: mobile bill

caesarome — Tue, 23 Sep 2025 08:29:29 GMT

@harry345 wrote:

I spoke yesterday on phone agreed my bill is being decreased

If your next bill is due to be paid in the next 14 days or less then this change should be shown on your next bill.