topic Re: Broadband prices in Account & Billing

Broadband prices

Chantal59 — Mon, 22 Sep 2025 09:46:47 GMT

I'm currently paying £25 for my broadband. Come December it is going up to £47. This can't be right. Can I get a better deal with sky.

Re: Broadband prices

Daniel0210 — Mon, 22 Sep 2025 09:51:52 GMT

@Chantal59 wrote:

I'm currently paying £25 for my broadband. Come December it is going up to £47. This can't be right. Can I get a better deal with sky.

@Chantal59

It's only September. I presume you're currently with Sky for broadband and Talk.

If your discounted minimum term is ending in December the best new discounts are still normally acquired by contacting Sky nearer the time and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: Broadband prices

PandJ2020 — Mon, 22 Sep 2025 10:15:31 GMT

@Chantal59 wrote:
This can't be right.

Absolutely it is. You are on a 'new customer price'.

When you are no longer a new customer then the discounts reduce.

You may be able to negotiate a new minimum term at lower price but don't expect it to be as low as it was. If you want such a low price then you'll have to switch providers (for their 'new customer' price)