topic Sky Q box in Account & Billing

Sky Q box

Ewen1 — Mon, 22 Sep 2025 09:28:12 GMT

How do I keep my sky Q box after cancelling my TV package

Re: Sky Q box

Mark39 — Mon, 22 Sep 2025 09:31:16 GMT

@Ewen1 You can't. It's loaned to you while you have a TV subscription.

Re: Sky Q box

Daniel0210 — Mon, 22 Sep 2025 09:31:12 GMT

@Ewen1

Sky Q equipment is only loaned to you on the understanding it's returned when you cancel a Sky TV subscription. What do you hope to gain by keeping hold of it?

Re: Sky Q box

Ewen1 — Mon, 22 Sep 2025 09:36:01 GMT

Using it to access Netflix and prime as it's an older tv

Re: Sky Q box

Daniel0210 — Mon, 22 Sep 2025 09:37:31 GMT

@Ewen1

No. You need to return it.

If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period which is 31 days for Sky Q for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Sky Q box

MightyQuinn — Mon, 22 Sep 2025 10:06:40 GMT

@Ewen1 wrote:
Using it to access Netflix and prime as it's an older tv

Hi @Ewen1 Buy a streaming stick.

Re: Sky Q box

PandJ2020 — Mon, 22 Sep 2025 10:13:53 GMT

Sky offer Q essentials that allows you to keep the box for the duration of that subscription. (Watch and record free-to-air channels only)

It retails at £15pm but you may be able to negotiate it lower.

However, as noted, the cheapest long-term solution is to buy a streaming stick (e.g. FireStick, Roku etc.)