topic Re: Credit refund in Account & Billing

Credit refund

Sunderland1311 — Thu, 18 Sep 2025 20:27:27 GMT

Hi.

When looking at my current mobile bill, I noticed that there was a section with bills for an old Sky TV account. Credit has been sitting there for quite a while but there doesn't seem to be a direct way to access it. How can I get this money refunded?

Thanks in advance.

Re: Credit refund

caesarome — Thu, 18 Sep 2025 20:38:39 GMT

@Sunderland1311

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Credit refund

Sunderland1311 — Mon, 22 Sep 2025 08:32:15 GMT

Hi.

Thank you. Unfortunately, I do not use social media. Please can this case be escalated?

😊Thanks.

Re: Credit refund

caesarome — Mon, 22 Sep 2025 09:16:48 GMT

@Sunderland1311

The escalation process hasn't been availble for a number of weeks now due to a fault which is why you will need to contact Sky about this yourself.