topic Re: Sky Id in Account & Billing

Sky Id

Ann137 — Sun, 21 Sep 2025 20:50:07 GMT

Trying to find my sky id when I try recover id through the website it says we could not identify this account out im putting in all correct details

Re: Sky Id

caesarome — Sun, 21 Sep 2025 20:55:49 GMT

@Ann137

Are you new or a returning customer to Sky or have you been a customer a while ?

Re: Sky Id

Ann137 — Sun, 21 Sep 2025 20:59:20 GMT

New customer

Re: Sky Id

caesarome — Sun, 21 Sep 2025 21:03:10 GMT

Have you set one up as you can do that via here:

https://www.sky.com/help/diagnostics/sky-id/sky-id

After doing that you can then link it to your services you have with Sky:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Sky Id

Ann137 — Sun, 21 Sep 2025 21:07:22 GMT

When I also use the app to view bills or change payment method it says im

not the account holder

Re: Sky Id

caesarome — Sun, 21 Sep 2025 21:28:37 GMT

Did you follow the steps above to link your account, if you did then you will have to contact Sky support about this by either calling or use the social media links at the bottom of the page.