topic Re: Returning items after cancellation in Account & Billing

Returning items after cancellation

Cherretttracie — Sun, 21 Sep 2025 19:44:13 GMT

I cancelled my account in July, i am still waiting for my return packaging & label, my account states 'Delayed!'

Anyway, I recently decided to do it through the link with Royal mail QR code as I'd given up waiting but it will not allow me to insert my address... can someone please give me the correct sky address to return my items!

Please DO NOT give me the returns link as it DOES NOT WORK!

I don't seem to be getting anywhere so I have just emailed SKY complaints & have made them aware that I will take this further (with Ombudsman) if I don't get the correct information I have kindly asked for.

They seem to be making it impossible for us to return equipment just so they can charge us.

Absolutely unacceptable! 😤

Re: Returning items after cancellation

MightyQuinn — Sun, 21 Sep 2025 19:52:07 GMT

Hi @Cherretttracie You are only talking to other customers. Please see Welcome below for information about the Sky community. But please note, when it asks you for an address, it is asking for your address, not Sky.

https://www.sky.com/help/articles/return-or-recycle-sky-equipment

Re: Returning items after cancellation

Daniel0210 — Sun, 21 Sep 2025 20:00:51 GMT

@Cherretttracie

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

edit- just checked and the link appears to be working.