topic Re: Cancelling Sky Multi-Room Box in Account & Billing

Cancelling Sky Multi-Room Box

Bloom14 — Sun, 21 Sep 2025 12:42:03 GMT

I'm so frustrated - I cannot find out how to cancel my Sky multi-room box. Please can someone point me in the right direction?

Re: Cancelling Sky Multi-Room Box

Daniel0210 — Sun, 21 Sep 2025 13:30:44 GMT

@Bloom14 wrote:

I'm so frustrated - I cannot find out how to cancel my Sky multi-room box. Please can someone point me in the right direction?

@Bloom14
To remove your Multiscreen subscription you need to call and give Sky 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another part of a discount.

Packaging will be sent near the end of the notice period for returning the loaned mini box. Obtain and keep proof of posting indefinitely.

Re: Cancelling Sky Multi-Room Box

Bloom14 — Sun, 21 Sep 2025 12:53:54 GMT

Thanks - do you know the number I need to ring to get hold of Sky?

Re: Cancelling Sky Multi-Room Box

Daniel0210 — Sun, 21 Sep 2025 12:55:46 GMT

@Bloom14
These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: for any customer whose services are restricted due to a missed payment phone contact is unlikely to work.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note ~ ROI customers 🔹If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.