topic Re: Returning equipment you never received in Account & Billing

Returning equipment you never received

Df02 — Sun, 21 Sep 2025 07:31:46 GMT

Upgraded WiFi end of July, been sent messages and emails asking to return equipment, though might have been wrong person at first but messages continued. Been asked to return or will be given a £53 charge. Can't ring sky as it's charged, but confused what to do. Don't have any equipment to return.

Re: Returning equipment you never received

PandJ2020 — Sun, 21 Sep 2025 08:25:39 GMT

@Df02 wrote:
Can't ring sky as it's charged

Sky's number is an 03 (non-geographic number) so is included in many calling plans.

Ultimately, you'll have to call them unless you're happy to pay the charge.

Re: Returning equipment you never received

caesarome — Sun, 21 Sep 2025 08:31:17 GMT

@Df02 wrote:

Can't ring sky as it's charged, but confused what to do. Don't have any equipment to return.

Not sure what you mean by this because the only way to get this sorted will be calling Sky as it sounds as though this charge has been applied in error.