topic Re: credit on account in Account & Billing

credit on account

b4u2 — Fri, 19 Sep 2025 17:29:05 GMT

Hi, credit was added onto my sky account on the 12th, which was exactly 1 week ago, but it's not reflecting on my account and not showing up at all. Does anyone know why that may be? Has it got to do with billing cycles or something of that sort?

Re: credit on account

caesarome — Fri, 19 Sep 2025 18:14:43 GMT

If credit was added to your account then it might not show on your next bill if it is due to be paid in the next 14 days or less so if this is the case it should appear on the following months bill.

Re: credit on account

b4u2 — Sat, 20 Sep 2025 19:51:56 GMT

Credit was applied on the 12th and my billing day is the 26th.

Re: credit on account

caesarome — Sat, 20 Sep 2025 21:19:05 GMT

If it isn't on your account bill for this month does it appear on the one next month ?

Re: credit on account

b4u2 — Sat, 20 Sep 2025 21:25:31 GMT

I don't think so unless I am not understanding how the billing works?

Re: credit on account

caesarome — Sat, 20 Sep 2025 21:37:33 GMT

In that case you will need to contact them again about this.

Re: credit on account

b4u2 — Sat, 20 Sep 2025 21:39:04 GMT

It was a cisas case and therefore they will not provide me with any direct contact details and need to use their portal.

Case handler told me to call billing which i did but they were not helpful.