topic Re: Its not you, its us in Account & Billing

Its not you, its us

leighjo2804 — Sat, 20 Sep 2025 17:41:37 GMT

I am trying to upgrade a device and I keep getting this message everytime I click on the basket after I have added it -

Technical error

It’s not you, it’s us. Try refreshing the page. Or use the link below to start again.

I have tried other devices , clearing cache etc but all say the same?

caesarome — Sat, 20 Sep 2025 18:46:19 GMT

Is your account linked as per this:

If it is then all you can do is to speak to Sky to ask them to put through the upgrade order for you,

leighjo2804 — Sat, 20 Sep 2025 20:28:42 GMT

Hi yeah my account ID is all ok and I can access everything else like broadband, bills, tv packages etc. I just cant access the basket, which is odd.