topic Re: Moved Sky Q to Stream now have credit on old account in Account & Billing

Moved Sky Q to Stream now have credit on old account

Willoz — Sat, 20 Sep 2025 11:42:31 GMT

Does Sky automatically refund any bill credit on Q account to bank if moved to stream? If so, how long should it take?

Re: Moved Sky Q to Stream now have credit on old account

Daniel0210 — Sat, 20 Sep 2025 11:49:19 GMT

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Providing your payment method is still active they should be able to refund it in 3-5 WORKING days.

Re: Moved Sky Q to Stream now have credit on old account

Willoz — Sat, 20 Sep 2025 11:52:04 GMT

We shouldn't have to contact them it is credit on account that by law they need to transfer back to the original account which is still active, never get hold of sky customer service they are rubbish