topic Re: Old bill is still showing on my account in Account & Billing

Old bill is still showing on my account

Tonip28 — Sat, 20 Sep 2025 00:45:04 GMT

I have recently just joined back with sky on a new 24 month contract and when I go onto my sky app it is showing my old bill.

Re: Old bill is still showing on my account

caesarome — Sat, 20 Sep 2025 04:38:20 GMT

@Tonip28

If you left Sky and then returned after being away for 24 months or more then your account will have been closed so you will need to set up a new Sky ID to use.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

Once you have done this logout out of the app and back in with your new account.

Re: Old bill is still showing on my account

Tonip28 — Sat, 20 Sep 2025 06:42:49 GMT

I went back to sky the after a couple of months so I didn't leave within a 24 month period.. I spoke with someone on the phone yesterday and he had told me it's a whole new 24 month contract. What do I do with my old account that's showing my old bill

Re: Old bill is still showing on my account

caesarome — Sat, 20 Sep 2025 09:02:58 GMT

When you rejoined were you given a new account number or did you continue with your previous account ?

Re: Old bill is still showing on my account

Tonip28 — Sat, 20 Sep 2025 09:05:43 GMT

I wasn't giving anything just told that it was a new 24 month contract and that my old bill was cleared.

Re: Old bill is still showing on my account

caesarome — Sat, 20 Sep 2025 09:16:44 GMT

@Tonip28

If your future bills are wrong as wrong as well then you will have to contact them again about this.