topic Re: return equipment in Account & Billing

return equipment

Vicky148 — Fri, 19 Sep 2025 08:52:46 GMT

Still waiting for post to collect your equipment. As I'm being charge for the equipment that not my fault

Re: return equipment

caesarome — Fri, 19 Sep 2025 09:25:40 GMT

You are only talking to other customers via here.

Sky usually sends packaging out near the end of the cancellation notice period of 31 days for TV or 14 days for Broadband/Talk so if you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

Re: return equipment

Mark39 — Fri, 19 Sep 2025 09:30:24 GMT

@Vicky148 wrote:

As I'm being charge for the equipment that not my fault

What do you mean?

Re: return equipment

MightyQuinn — Fri, 19 Sep 2025 13:07:20 GMT

Hi @Vicky148 How can it not be your fault, if it is solely your responsibility to return the equipment on time. Make sure that you keep your proof of posting indefinitely.