Outstanding balance

Gandy777 — Thu, 18 Sep 2025 12:02:55 GMT

Hi I currently ow outstanding balance on sky and need to talk to advisor but cant as wont let me speak to some unless pay bill but cant at the min? How sm I suppose to talk to some 1 about this

Re: Outstanding balance

Daniel0210 — Fri, 19 Sep 2025 10:04:55 GMT

I'm afraid you can't @Gandy777

Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

Restrictions of services are automatic and are only applied due to a missed payment/s. Agents at Sky can’t override the process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

topic Outstanding balance in Account & Billing

Outstanding balance

Re: Outstanding balance