topic Returning of equipment in Account & Billing

Returning of equipment

RG63 — Thu, 18 Sep 2025 22:04:48 GMT

I have returned my cancelled Router via Royal Mail collection but am still getting texts and emails to return it and threatening a fine if I fail to do so.

Re: Returning of equipment

JimM1 — Thu, 18 Sep 2025 22:49:16 GMT

@RG63 Did you get a reciept off posting, that has tracking number, if not then you have no way off proving that it was done!

Re: Returning of equipment

Daniel0210 — Fri, 19 Sep 2025 03:53:35 GMT

@RG63

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't have an eta on its return.

With or without proof of posting you need to contact Sky by calling, Sky Assistant or social media to try to get this sorted out.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.