topic Re: Scam or real in Account & Billing

Scam or real

Stswithin — Thu, 18 Sep 2025 14:03:35 GMT

Hi I have had an email which says it is from sky telling me I am owed money, £53.52. There is a phone number to ring . I have rung it and they ask me for my sky account number. Is this genuine, or a scam?

Re: Scam or real

Mark39 — Thu, 18 Sep 2025 14:07:41 GMT

@Stswithin almost certainly genuine. Calling you 'customer' rather than addressing you by name or asking you to click on a link would be red flags. We know there are emails genuinely from Sky inviting customers to claim a refund.

Re: Scam or real

2muchTV — Thu, 18 Sep 2025 14:55:37 GMT

@Stswithin if a refund is due, would it not show on the balance of your account which you can access online?

Re: Scam or real

caesarome — Thu, 18 Sep 2025 15:03:15 GMT

@Stswithin

You have probably been sent this if you have left Sky and you removed your payment details so the refund can not be issued directly back via it so a cheque will be sent out so if you have not moved since you left Sky then call the number given.

Re: Scam or real

peter-marlow+1966 — Thu, 18 Sep 2025 15:26:41 GMT

Almost certainly a scram as if you have anything like that they will put it as a credit on the account i e tv, broadband, or mobile, and put it towards the next bill, and also sky do put your name on any emails they send to you like if you have managed to get discounts on your bills as i have in the past