https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5088972#M268274 <P>Made a manual payment for mobile but direct debit has also been taken - looking to get the credit refunded</P> Wed, 17 Sep 2025 18:41:46 GMT Jackmcc 2025-09-17T18:41:46Z https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5088972#M268274 <P>Made a manual payment for mobile but direct debit has also been taken - looking to get the credit refunded</P> Wed, 17 Sep 2025 18:41:46 GMT https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5088972#M268274 Jackmcc 2025-09-17T18:41:46Z https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5088974#M268275 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4479424">@Jackmcc</a>&nbsp;</P> <P><SPAN>If you have a continuous payment method set up (which you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. Either call or perhaps use social media (the links are at the bottom of this page).</SPAN></P> Wed, 17 Sep 2025 18:44:21 GMT https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5088974#M268275 Daniel0210 2025-09-17T18:44:21Z