topic Re: Delayed refund after cancellation in Account & Billing

Delayed refund after cancellation

edmond1228 — Wed, 17 Sep 2025 12:31:20 GMT

I am writing to request assistance with a refund on my account. I cancelled my broadband service on July 31st, and my final bill shows a credit balance of £22.02.

It has now been almost two months (over 45 days), and I have not yet received the refund. My account is still showing as active.

Could you please escalate this issue to the appropriate team so they can process the refund to my bank account?

Thank you for your help.

Re: Delayed refund after cancellation

caesarome — Wed, 17 Sep 2025 12:32:11 GMT

@edmond1228

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Delayed refund after cancellation

edmond1228 — Wed, 17 Sep 2025 13:19:13 GMT

thanks, how can I contact sky employees to help me? thanks

Re: Delayed refund after cancellation

Mark39 — Wed, 17 Sep 2025 13:24:56 GMT

@edmond1228 wrote:

thanks, how can I contact sky employees to help me? thanks

@edmond1228 see the links in @caesarome's post.