I returned equipment 6 weeks ago

Kevin226 — Wed, 17 Sep 2025 10:43:31 GMT

I returned your equipment 6 weeks ago and received texts thanking me, but now I am being harassed again and threatened with a fine. Sky and the delivery company have acknowledged it was returned.

Re: I returned equipment 6 weeks ago

Daniel0210 — Wed, 17 Sep 2025 10:54:32 GMT

@Kevin226

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't have an eta on its return.

With or without proof of posting you need to contact Sky by calling, Sky Assistant or social media to try to get this sorted out.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

topic I returned equipment 6 weeks ago in Account & Billing

I returned equipment 6 weeks ago

Re: I returned equipment 6 weeks ago