topic Re: moved abroad in Account & Billing

moved abroad

Matilda2 — Wed, 17 Sep 2025 09:59:01 GMT

we have moved abroad - a neighbour was returning the sky q boxes but has sent them to the wrong address (BT) - BT will not speak to us beecause they are under contract with sky - help before I am charged over £100!!

Re: moved abroad

PandJ2020 — Wed, 17 Sep 2025 10:12:05 GMT

Not sure how other customers can help you?

If you've failed to return the boxes to Sky then you will be charged a non-return fee as per the contract you agreed.

Re: moved abroad

Daniel0210 — Wed, 17 Sep 2025 10:17:02 GMT

@Matilda2

Perhaps get your former neighbour to contact BT and try to arrange for the equipment to be returned, then they can forward it to Sky in the free packaging Sky sent you during the notice period.

Otherwise you'll need to pay the non return fee I'm afraid. In hindsight the equipment should have been returned by you before you moved as I'm afraid you're responsible for it.