https://helpforum.sky.com/t5/Account-Billing/Didn-t-get-my-refund/m-p/5088234#M268166 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4478765">@Lidia5</a>&nbsp;<BR />Was this for a mobile / tablet?<BR /><BR />It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. Any emails which confirm or cancel the order sometimes arrive out of sequence. See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR /><BR />Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR />Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.</P> Wed, 17 Sep 2025 09:28:08 GMT Daniel0210 2025-09-17T09:28:08Z https://helpforum.sky.com/t5/Account-Billing/Didn-t-get-my-refund/m-p/5088228#M268165 <P>What can I do if I place a order paid £36 one off payment but my contact has been cancelled by sky and I never get my refund.</P> Wed, 17 Sep 2025 09:23:45 GMT https://helpforum.sky.com/t5/Account-Billing/Didn-t-get-my-refund/m-p/5088228#M268165 Lidia5 2025-09-17T09:23:45Z https://helpforum.sky.com/t5/Account-Billing/Didn-t-get-my-refund/m-p/5088234#M268166 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4478765">@Lidia5</a>&nbsp;<BR />Was this for a mobile / tablet?<BR /><BR />It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. Any emails which confirm or cancel the order sometimes arrive out of sequence. See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR /><BR />Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR />Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.</P> Wed, 17 Sep 2025 09:28:08 GMT https://helpforum.sky.com/t5/Account-Billing/Didn-t-get-my-refund/m-p/5088234#M268166 Daniel0210 2025-09-17T09:28:08Z