topic Re: Payment been taken twice in Account & Billing

Payment been taken twice

Barrie1982 — Fri, 21 Jun 2024 19:15:05 GMT

Hello, hope some one can help me, i seam to have made a manuel payment and a DD has just been taken from my account please can some one fet intouch about a refund to my bank please

Re: Payment been taken twice

Daniel0210 — Fri, 21 Jun 2024 19:18:10 GMT

@Barrie1982
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

Re: Payment been taken twice

caesarome — Fri, 21 Jun 2024 19:18:44 GMT

Do you see a credit on your account as there should be if you made a manual payment when you didn't need to. If there is then we can arrange some help for you from Sky tomorrow via here if you would like in getting the credit refunded.

So do you see a credit ?

Re: Payment been taken twice

Barrie1982 — Fri, 21 Jun 2024 19:35:37 GMT

Yes i do see a credit, yes please if you can help me get this refunded then that would be really good tha k you

Re: Payment been taken twice

Daniel0210 — Fri, 21 Jun 2024 19:37:57 GMT

@Barrie1982
I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Payment been taken twice

Tom-W19 — Sat, 22 Jun 2024 08:34:07 GMT

Thanks for escalating. We've sent an invite to @Barrie1982.

Re: Payment been taken twice

Paultergeist77 — Wed, 17 Sep 2025 07:29:42 GMT

Hello,

This issue has happened to me as well. I made a manual payment at the start of the month because I was switching bank accounts and didn't want the due date for the bill to be missed but now 2 weeks later the payment has been taken and I can't afford to pay the bill twice this month. Can somebody please help?

Re: Payment been taken twice

Paultergeist77 — Wed, 17 Sep 2025 07:45:03 GMT

I have managed to get the payment recalled by my bank now so won't need a refund.

Re: Payment been taken twice

Mark39 — Wed, 17 Sep 2025 08:17:20 GMT

@Paultergeist77 wrote:

I have managed to get the payment recalled by my bank now so won't need a refund.

Sky may not accept the recall, as the direct debit payment was legitimately made. It's your manual payment that was irregular.